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Customer reviews of GKL DIRECT

At GKL DIRECT we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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GKL DIRECT

GKL DIRECT
5
5.0

Based on 10 customer reviews

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  • 5

    Amazing Service

    By Simon B on 05 May 2019 | Verified purchase

    The team at GKL were amazing down from the start of my query, the test drive, the paperwork for vehicle and handover. Any queries were answered immediately and the teams knowledge of the vehicle I purchased was incredible. I’ll be honest, I never thought about going to a smaller dealership to buy a car. However, after dealing with bigger dealerships I would absolutely recommend GKL to anyone who wants a genuine and honest service when buying a new car. You don’t need a shiny showroom, swanky forecourt and a load of empty promises from a main dealership. Not when you have the GKL team.... customer service is EVERYTHING!!!!

    Reply from GKL DIRECT on 06/05/19

    Hi Simon. Thank you so much for your fantastic comments. It really is appreciated. We all hope you guys enjoy the car and hope to see you again in a few years.


  • 5

    Excellent service super car

    By David T on 10 June 2017 | Verified purchase

    A pleasure to deal with from start to finish


  • 5

    Great customerService#Honesty#GKL

    By Tanzeela H on 10 September 2016 | Verified purchase

    GKL is a great place to buy cars from...it has been a great pleasure. We have bought cars from this place couple off times now and they never let us down! Their unbeaten with the great customer service and they helped thoroughly through each and every step no stress at all...they did all paper work for me, i would highly recommend them, their honesty and dedication to the work is shown effortlessly they were not just great but amazing people to do business with, i drove the car out of the garage with all the information i needed infact more then i did and was very happy with the honesty to which they sold the car to me, very upfront people great to communicate with, very honest and truthful people, very open minded individual working their and the people we dealt with were great to speak to, so a big thankyou to the GKL team....Thankyou!


  • 5

    Lovely, professional, family feel garage

    By Danielle A on 09 September 2016 | Verified purchase

    I recently purchased my Ford Focus from GKL after Rexcomendation. When I met Clive I was absolutely thrilled with his helpfulness and professionalism. After experiencing such pushy and unprofessional service at other local garages it was a relief!! He was honest, kind and trustworthy. I would absolutely purchase another car/next car and have since Recomended GKL to friends. Logan did the hand over and was again very professional and showed us in detail how to use the stereo system. It has a very family like feel to the garage, including the machanics and would defently use them for the service/mot. All the cars were in fantastic condition at a very reasonable price, and far better than we had seen else where! Thanks again guys! Danielle


  • 5

    A genuine and honest car dealership

    By Amy C on 26 August 2016 | Verified purchase

    The manager of GKL Direct couldn't of done anymore for me. He made sure everything with the car (a zafira) was top notch. It was the little things, making sure the car mats were in, I had just under half a tank of fuel, there was a slight mark inside on the roof and he made sure it was covered. He showed every little detail of the car to me so I knew what was what. And for the test drive we went on quite a long journey so you could really get a feel of the car. I was so impressed with the professionalism and customer service he gave that when the time comes and I need to upgrade (hopefully not for many years) I will most definitely be going back to the guys at GKL Direct.


  • 5

    Outstanding after sales service. Second to none.

    By Steve D on 11 September 2019 | Purchase not verified

    We recently had an issue with the car which had to go to a local dealer for repair. Contacted GKL and the service was utterly exceptional. Total empathy and understanding for the situation but with support and action as well. Not only will I buy again without question I am actively encouraging friends to let me know when they need a vehicle so I can pass them to GKL. I encourage everyone who reads this that needs a new vehicle to call GKL. This is how service should be. Thanks again.

    Reply from GKL DIRECT on 12/09/19

    Hi Steve. Thank you for the positive feedback. We regret the circumstances but appreciate you working with us to come to a resolution. We look forward to dealing with you again in the future.


  • 5

    Great Service. Recommended.

    By Steve D on 13 July 2019 | Purchase not verified

    Great service. Communication was superb and everything was fast and efficient. Would absolutely use again. Thank you.

    Reply from GKL DIRECT on 16/07/19

    Hi Steve. Thank you so much for your great comments. It really means a lot. All of us here at GKL hope you enjoy the car and look forward to seeing you again in a few years.


  • 5

    Great service

    By Theo S on 05 August 2018 | Purchase not verified

    Fantastic service, faulty window switch replaced prior to purchase, car serviced and new mot. Found a problem with a fog light after sale and was replaced without any problems. Highly recommended.


  • 5

    Car purchase

    By Stephen F on 26 March 2018 | Purchase not verified

    Purchased a Jaguar XF off gkl absolute pleasure to deal with and put at ease right away Very professional


  • 5

    Excellent Sales Experience

    By Neale C on 14 November 2016 | Purchase not verified

    I bought a Lexus CT200H from them after finding it on Autotrader. The experience was fantastic. There was no pressure and the car was in great condition. I found one or two imperfections and they corrected them as part of the sale. You won't go wrong buying from these guys