By Mark D on 07 June 2024 | Purchase not verified

Recently bought an EV car from GKL. Chris and Rob were exceptionally friendly and helpful. Chris with assisting with details re the car and Rob with the actual hand-over. A great team and authentic customer experience. Efficient - but also very approachable and provided confidence as a customer I was being looked after and not just being sold to - often an issue when buying a car! Highly recommended and very positive transaction.

Reply from GKL DIRECT on 11/06/24

Thank you for the feedback. It's greatly appreciated and we hope you're enjoying your new car.

By Anonymous on 10 September 2021 | Purchase not verified

Excellent service, polite friendly and very helpful, cant wait to pick up my car.

Reply from GKL DIRECT on 06/12/21

Hi Michaela. Thank you for your feedback. We hope your new car has lived up to expectations,

By Alan jon P on 01 January 2021 | Purchase not verified

Pick my new car up yesterday on a click & collect as we went in to teir 4 the day before I was going to view.Was very easy transaction videos & calls regarding the car made it very easy ! When I arrived the car was as described.With a bonus of 2 new front tyres.The salesman was a man of this word & a pleasure to do business with.With these changing times I would not hesitate to buy another car fro GKL.

Reply from GKL DIRECT on 26/01/21

Hi Alan. Thank you for your comments. It's much appreciated. We're very pleased to hear that your are happy with the car and service. Please don't hesitate to get in touch if we can be of any further assistance.

By Carole S on 22 September 2020 | Purchase not verified

Bought a fabulous Mercedes A Class, which I am absolutely chuffed to bits with. Service provided by was second to none, everything was so well explained, car beautifully presented and no fear of being 'led up the garden path'. Would definitely recommend this garage to anyone.

Reply from GKL DIRECT on 24/09/20

Hi Carol. Thank you for your comments. It really means a lot. We're so glad you decided to go ahead with your A-Class and hope you'll be very happy with it. Please don't hesitate to get in touch should you need any further assistance.

By Peter S on 09 March 2020 | Purchase not verified

The team at GKL we’re a pleasure to meet and gave the experience of buying our new Mercedes was both friendly, non pushy, professional and very helpful . After sales service and information was excellent too and would recommend GKL to anyone buying a car.

Reply from GKL DIRECT on 10/03/20

Hi Peter. Thank you for your positive feedback. It was a pleasure dealing with you too and we hope you both have many happy miles of motoring in your new Mercedes.

By Barbara P on 25 January 2020 | Purchase not verified

Went here to look at a car for my son,very impressed with the service received.Picked the car up with a new cam belt and repaired the back bumper which was not expected.First class service from a first class dealer.Would definitely buy from here again.

Reply from GKL DIRECT on 10/03/20

Hi Barbara. Thank you for the kind comments. We try to exceed our customers expectations but more importantly, we ensure our cars are right. You know where we are if you need any further assistance.

By Steve D on 11 September 2019 | Purchase not verified

We recently had an issue with the car which had to go to a local dealer for repair. Contacted GKL and the service was utterly exceptional. Total empathy and understanding for the situation but with support and action as well. Not only will I buy again without question I am actively encouraging friends to let me know when they need a vehicle so I can pass them to GKL. I encourage everyone who reads this that needs a new vehicle to call GKL. This is how service should be. Thanks again.

Reply from GKL DIRECT on 12/09/19

Hi Steve. Thank you for the positive feedback. We regret the circumstances but appreciate you working with us to come to a resolution. We look forward to dealing with you again in the future.

By Steve D on 13 July 2019 | Purchase not verified

Great service. Communication was superb and everything was fast and efficient. Would absolutely use again. Thank you.

Reply from GKL DIRECT on 16/07/19

Hi Steve. Thank you so much for your great comments. It really means a lot. All of us here at GKL hope you enjoy the car and look forward to seeing you again in a few years.

By Theo S on 05 August 2018 | Purchase not verified

Fantastic service, faulty window switch replaced prior to purchase, car serviced and new mot. Found a problem with a fog light after sale and was replaced without any problems. Highly recommended.

By Stephen F on 26 March 2018 | Purchase not verified

Purchased a Jaguar XF off gkl absolute pleasure to deal with and put at ease right away Very professional