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Customer reviews of GKL DIRECT

At GKL DIRECT we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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All 76 customer reviews

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  • 5

    Amazing Service

    By Simon B on 05 May 2019 | Verified purchase

    The team at GKL were amazing down from the start of my query, the test drive, the paperwork for vehicle and handover. Any queries were answered immediately and the teams knowledge of the vehicle I purchased was incredible. I’ll be honest, I never thought about going to a smaller dealership to buy a car. However, after dealing with bigger dealerships I would absolutely recommend GKL to anyone who wants a genuine and honest service when buying a new car. You don’t need a shiny showroom, swanky forecourt and a load of empty promises from a main dealership. Not when you have the GKL team.... customer service is EVERYTHING!!!!

    Reply from GKL DIRECT on 06/05/19

    Hi Simon. Thank you so much for your fantastic comments. It really is appreciated. We all hope you guys enjoy the car and hope to see you again in a few years.

  • 5

    Excellent service super car

    By David T on 10 June 2017 | Verified purchase

    A pleasure to deal with from start to finish

  • 5

    Great customerService#Honesty#GKL

    By Tanzeela H on 10 September 2016 | Verified purchase

    GKL is a great place to buy cars has been a great pleasure. We have bought cars from this place couple off times now and they never let us down! Their unbeaten with the great customer service and they helped thoroughly through each and every step no stress at all...they did all paper work for me, i would highly recommend them, their honesty and dedication to the work is shown effortlessly they were not just great but amazing people to do business with, i drove the car out of the garage with all the information i needed infact more then i did and was very happy with the honesty to which they sold the car to me, very upfront people great to communicate with, very honest and truthful people, very open minded individual working their and the people we dealt with were great to speak to, so a big thankyou to the GKL team....Thankyou!

  • 5

    Lovely, professional, family feel garage

    By Danielle A on 09 September 2016 | Verified purchase

    I recently purchased my Ford Focus from GKL after Rexcomendation. When I met Clive I was absolutely thrilled with his helpfulness and professionalism. After experiencing such pushy and unprofessional service at other local garages it was a relief!! He was honest, kind and trustworthy. I would absolutely purchase another car/next car and have since Recomended GKL to friends. Logan did the hand over and was again very professional and showed us in detail how to use the stereo system. It has a very family like feel to the garage, including the machanics and would defently use them for the service/mot. All the cars were in fantastic condition at a very reasonable price, and far better than we had seen else where! Thanks again guys! Danielle

  • 5

    A genuine and honest car dealership

    By Amy C on 26 August 2016 | Verified purchase

    The manager of GKL Direct couldn't of done anymore for me. He made sure everything with the car (a zafira) was top notch. It was the little things, making sure the car mats were in, I had just under half a tank of fuel, there was a slight mark inside on the roof and he made sure it was covered. He showed every little detail of the car to me so I knew what was what. And for the test drive we went on quite a long journey so you could really get a feel of the car. I was so impressed with the professionalism and customer service he gave that when the time comes and I need to upgrade (hopefully not for many years) I will most definitely be going back to the guys at GKL Direct.

  • 5

    Great service and approach

    By Mark D on 07 June 2024 | Purchase not verified

    Recently bought an EV car from GKL. Chris and Rob were exceptionally friendly and helpful. Chris with assisting with details re the car and Rob with the actual hand-over. A great team and authentic customer experience. Efficient - but also very approachable and provided confidence as a customer I was being looked after and not just being sold to - often an issue when buying a car! Highly recommended and very positive transaction.

    Reply from GKL DIRECT on 11/06/24

    Thank you for the feedback. It's greatly appreciated and we hope you're enjoying your new car.

  • 5

    By Anonymous on 10 September 2021 | Purchase not verified

    Excellent service, polite friendly and very helpful, cant wait to pick up my car.

    Reply from GKL DIRECT on 06/12/21

    Hi Michaela. Thank you for your feedback. We hope your new car has lived up to expectations,

  • 5

    Click & collect (no problem)

    By Alan jon P on 01 January 2021 | Purchase not verified

    Pick my new car up yesterday on a click & collect as we went in to teir 4 the day before I was going to view.Was very easy transaction videos & calls regarding the car made it very easy ! When I arrived the car was as described.With a bonus of 2 new front tyres.The salesman was a man of this word & a pleasure to do business with.With these changing times I would not hesitate to buy another car fro GKL.

    Reply from GKL DIRECT on 26/01/21

    Hi Alan. Thank you for your comments. It's much appreciated. We're very pleased to hear that your are happy with the car and service. Please don't hesitate to get in touch if we can be of any further assistance.

  • 5

    Fabulous car with great customer service

    By Carole S on 22 September 2020 | Purchase not verified

    Bought a fabulous Mercedes A Class, which I am absolutely chuffed to bits with. Service provided by was second to none, everything was so well explained, car beautifully presented and no fear of being 'led up the garden path'. Would definitely recommend this garage to anyone.

    Reply from GKL DIRECT on 24/09/20

    Hi Carol. Thank you for your comments. It really means a lot. We're so glad you decided to go ahead with your A-Class and hope you'll be very happy with it. Please don't hesitate to get in touch should you need any further assistance.

  • 5

    Excellent professional dealership

    By Peter S on 09 March 2020 | Purchase not verified

    The team at GKL we’re a pleasure to meet and gave the experience of buying our new Mercedes was both friendly, non pushy, professional and very helpful . After sales service and information was excellent too and would recommend GKL to anyone buying a car.

    Reply from GKL DIRECT on 10/03/20

    Hi Peter. Thank you for your positive feedback. It was a pleasure dealing with you too and we hope you both have many happy miles of motoring in your new Mercedes.