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Customer reviews of GKL DIRECT

At GKL DIRECT we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Based on 58 customer reviews

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  • 5

    Fabulous car with great customer service

    By Carole S on 22 September 2020 | Purchase not verified

    Bought a fabulous Mercedes A Class, which I am absolutely chuffed to bits with. Service provided by was second to none, everything was so well explained, car beautifully presented and no fear of being 'led up the garden path'. Would definitely recommend this garage to anyone.

    Reply from GKL DIRECT on 24/09/20

    Hi Carol. Thank you for your comments. It really means a lot. We're so glad you decided to go ahead with your A-Class and hope you'll be very happy with it. Please don't hesitate to get in touch should you need any further assistance.

  • 5

    Excellent professional dealership

    By Peter S on 09 March 2020 | Purchase not verified

    The team at GKL we’re a pleasure to meet and gave the experience of buying our new Mercedes was both friendly, non pushy, professional and very helpful . After sales service and information was excellent too and would recommend GKL to anyone buying a car.

    Reply from GKL DIRECT on 10/03/20

    Hi Peter. Thank you for your positive feedback. It was a pleasure dealing with you too and we hope you both have many happy miles of motoring in your new Mercedes.

  • 5

    New car for son

    By Barbara P on 25 January 2020 | Purchase not verified

    Went here to look at a car for my son,very impressed with the service received.Picked the car up with a new cam belt and repaired the back bumper which was not expected.First class service from a first class dealer.Would definitely buy from here again.

    Reply from GKL DIRECT on 10/03/20

    Hi Barbara. Thank you for the kind comments. We try to exceed our customers expectations but more importantly, we ensure our cars are right. You know where we are if you need any further assistance.

  • 5

    Outstanding after sales service. Second to none.

    By Steve D on 11 September 2019 | Purchase not verified

    We recently had an issue with the car which had to go to a local dealer for repair. Contacted GKL and the service was utterly exceptional. Total empathy and understanding for the situation but with support and action as well. Not only will I buy again without question I am actively encouraging friends to let me know when they need a vehicle so I can pass them to GKL. I encourage everyone who reads this that needs a new vehicle to call GKL. This is how service should be. Thanks again.

    Reply from GKL DIRECT on 12/09/19

    Hi Steve. Thank you for the positive feedback. We regret the circumstances but appreciate you working with us to come to a resolution. We look forward to dealing with you again in the future.

  • 5

    Great Service. Recommended.

    By Steve D on 13 July 2019 | Purchase not verified

    Great service. Communication was superb and everything was fast and efficient. Would absolutely use again. Thank you.

    Reply from GKL DIRECT on 16/07/19

    Hi Steve. Thank you so much for your great comments. It really means a lot. All of us here at GKL hope you enjoy the car and look forward to seeing you again in a few years.

  • 5

    Great service

    By Theo S on 05 August 2018 | Purchase not verified

    Fantastic service, faulty window switch replaced prior to purchase, car serviced and new mot. Found a problem with a fog light after sale and was replaced without any problems. Highly recommended.

  • 5

    Car purchase

    By Stephen F on 26 March 2018 | Purchase not verified

    Purchased a Jaguar XF off gkl absolute pleasure to deal with and put at ease right away Very professional

  • 5

    Excellent Sales Experience

    By Neale C on 14 November 2016 | Purchase not verified

    I bought a Lexus CT200H from them after finding it on Autotrader. The experience was fantastic. There was no pressure and the car was in great condition. I found one or two imperfections and they corrected them as part of the sale. You won't go wrong buying from these guys

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